Managed Service Packages

SALESFORCE® HELPDESK

Suited for Daily Operations

Basic User Management
Basic Profile Management
Basic Page Layout Management
Report Modifications

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SALESFORCE® MAINTENANCE

Suited for Professional Edition

Full user management
Full Report Management
Full Profile Management
Full Role Management
Full Page Layout Management
Standard Objects & Fields
Process Builder
Basic Formulas

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SALESFORCE® CLOUDAMIN™

Suited for Enterprise Edition and up

White-glove, inclusive of all tasks from Helpdesk & Maintenance packages
Dedicated CloudAdmin™
Data Quality – import / export
Workflow Automation
Approval Automation
Critical Updates Quarterly Releases Triggers, Validation Rules, Escalation Rules
Marketing Campaigns
Lead Tracking Management
Full Sales Cycle Management (opportunities / quotes) Contract Management
Product & PriceBook Management
Full Case Management
Standard & Custom Objects
Standard & Custom Fields
Complete Reports, Report Types & Dashboards Management Complete data access & record ownership management
Custom Apps
End-User Training

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SALESFORCE® IMPLEMENTATIONS

Full-scale implementations

From concept through roll-out SalesCloud
ServiceCloud
Communities

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